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resources/views/guide/support.md

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+# Support User Guide
+
+## What is the Support Module?
+
+The Support module provides technical support and assistance for system users. This module helps users get help, report issues, and access support resources for various system functions and operations.
+
+## Getting Started
+
+To access Support:
+1. Login to the system
+2. Click on **Manufacturing** in the main menu
+3. Select **Support** from the submenu
+
+## Key Features
+
+### Primary Functions
+- **Help Desk**: Access help desk and support services
+- **Issue Reporting**: Report system issues and problems
+- **Knowledge Base**: Access support documentation and guides
+- **Ticket Management**: Manage support tickets and requests
+
+### Secondary Functions
+- **FAQ Access**: Access frequently asked questions
+- **Contact Information**: Get contact information for support
+- **System Status**: Check system status and maintenance
+- **Training Resources**: Access training materials and resources
+
+## How to Use
+
+### Getting Support
+1. Click **"Get Support"** button
+2. Select support category and type
+3. Describe your issue or question
+4. Provide relevant details and information
+5. Submit support request
+6. Track support ticket status
+7. Receive support response
+
+### Support Management
+1. Review support documentation and FAQs
+2. Submit support tickets for issues
+3. Track ticket status and progress
+4. Follow up on support requests
+5. Access training and help resources
+
+### Support Categories
+- **Technical Issues**: System technical problems
+- **User Training**: Training and learning requests
+- **Feature Requests**: New feature and enhancement requests
+- **General Questions**: General system questions
+
+## Best Practices
+
+### Usage Guidelines
+- ✅ Check FAQs and documentation first
+- ✅ Provide clear and detailed issue descriptions
+- ✅ Include relevant screenshots and information
+- ✅ Follow up on support requests
+
+### Quality Assurance
+- ✅ Verify issue details and accuracy
+- ✅ Test solutions before closing tickets
+- ✅ Provide feedback on support quality
+- ✅ Regular review of support effectiveness
+
+## Troubleshooting
+
+### Common Issues
+1. **Cannot access support**: Check user permissions and system status
+2. **Ticket not submitted**: Verify all required fields are completed
+3. **No response received**: Follow up on support ticket
+
+### Getting Help
+- Contact the IT department for technical support
+- Consult support documentation and FAQs
+- Check system status and maintenance schedules