citrus-cms/resources/views/guide/ncr-status.md

NCR Status User Guide

What is the NCR Status Module?

The NCR Status module tracks and monitors the status of Non-Conformance Reports (NCRs) throughout their lifecycle. This module helps manage NCR progress, track corrective actions, and ensure timely resolution of quality issues.

Getting Started

To access NCR Status:

1. Login to the system
2. Click on NCR in the main menu
3. Select NCR Status from the submenu

Key Features

Primary Functions

• Status Tracking: Track NCR status and progress
• Progress Monitoring: Monitor corrective action progress
• Timeline Management: Manage NCR timelines and due dates
• Reporting: Generate NCR status reports

Secondary Functions

• Dashboard View: Overview of all NCRs and their status
• Filtering: Filter NCRs by status, priority, or responsible person
• Notifications: Alert system for overdue NCRs
• Analytics: Analyze NCR trends and patterns

How to Use

Viewing NCR Status

1. Access NCR Status module
2. View NCR dashboard with status overview
3. Filter NCRs by status or other criteria
4. Click on specific NCR for detailed view
5. Review progress and timeline

Status Management

1. Review NCR status and progress
2. Update status as corrective actions progress
3. Monitor due dates and timelines
4. Escalate overdue NCRs
5. Close completed NCRs

Status Categories

• Open: NCR created and assigned
• In Progress: Corrective actions being implemented
• Under Review: Corrective actions under review
• Closed: NCR resolved and closed
• Overdue: NCR past due date

Best Practices

Usage Guidelines

• ✅ Monitor NCR status regularly
• ✅ Update status promptly when progress is made
• ✅ Follow up on overdue NCRs
• ✅ Document status changes and reasons

Quality Assurance

• ✅ Verify corrective actions are effective
• ✅ Ensure proper documentation of resolution
• ✅ Monitor NCR trends and patterns
• ✅ Regular review of NCR management process

Troubleshooting

Common Issues

1. Status not updating: Check user permissions and workflow
2. Overdue NCRs: Review assignment and escalation process
3. Missing notifications: Check notification settings

Getting Help

• Contact the Quality Control department for technical support
• Consult NCR status procedures and guidelines
• Check NCR assignment and escalation process