citrus-cms/resources/views/guide/ncr-creator.md

NCR Creator User Guide

What is the NCR Creator Module?

The NCR Creator module allows users to create and manage Non-Conformance Reports (NCRs) for quality control issues. This module helps document quality problems, track corrective actions, and ensure proper resolution of non-conformances.

Getting Started

To access NCR Creator:

1. Login to the system
2. Click on NCR in the main menu
3. Select NCR Creator from the submenu

Key Features

Primary Functions

• NCR Creation: Create new non-conformance reports
• Issue Documentation: Document quality issues and problems
• Corrective Actions: Track corrective actions and resolutions
• Approval Workflow: Manage NCR approval and closure process

Secondary Functions

• Template Management: Use pre-built NCR templates
• Documentation: Maintain NCR documentation and records
• Report Generation: Generate NCR reports and analytics
• Status Tracking: Track NCR status and progress

How to Use

Creating New NCRs

1. Click "Create New NCR" button
2. Select NCR category and type
3. Describe the non-conformance issue
4. Identify affected materials or components
5. Assign responsible personnel
6. Set priority and due dates
7. Submit for approval

NCR Management

1. Review NCR details and requirements
2. Assign corrective actions and responsibilities
3. Track corrective action progress
4. Document resolution and verification
5. Close NCR when resolved

NCR Categories

• Material Issues: Material quality and specification problems
• Process Issues: Process and procedure problems
• Equipment Issues: Equipment and tool problems
• Documentation Issues: Documentation and record problems

Best Practices

Usage Guidelines

• ✅ Document issues clearly and completely
• ✅ Assign appropriate priority levels
• ✅ Follow up on corrective actions
• ✅ Verify resolution before closing

Quality Assurance

• ✅ Verify NCR accuracy and completeness
• ✅ Ensure proper corrective actions are taken
• ✅ Monitor NCR resolution effectiveness
• ✅ Regular review of NCR trends and patterns

Troubleshooting

Common Issues

1. NCR not saving: Check all required fields are completed
2. Approval workflow stuck: Contact NCR administrator
3. Corrective action not assigned: Review NCR assignment process

Getting Help

• Contact the Quality Control department for technical support
• Consult NCR procedures and templates
• Check NCR status and approval workflow